Privacy Policy

Privacy Policy

Last Updated: June 2026

Rodie.io ("Rodie", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use Rodie Office, communicate with us, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through our website, or through third-party integrations.

Information You Provide

When you submit forms, schedule demos, create accounts, or communicate with us, we may collect:

Name

Company name

Phone number

Email address

Mailing address

Billing information

Business information

Website information

Service preferences

Customer communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Referring website

Time spent on pages

Location data (general geographic area)

Website interaction data

This information helps us improve performance and user experience.

2. How We Use Your Information

We may use your information to:

Provide and operate Rodie Office

Create and manage your account

Process payments

Deliver customer support

Schedule demonstrations and onboarding

Improve our products and services

Send service updates

Communicate regarding your account

Deliver marketing communications when permitted

Monitor platform performance and security

Comply with legal obligations

3. Customer Data

Customers may use Rodie Office to collect and manage information about their own customers.

This information may include:

Names

Phone numbers

Email addresses

Appointment information

Customer communication records

Lead information

Review request activity

Rodie.io acts as a software provider and processor of this information on behalf of our customers.

Our customers remain responsible for ensuring that they have obtained all necessary permissions and consents required by applicable laws.

4. SMS, Email, and Marketing Communications

Rodie Office may facilitate:

Text message communications

Email communications

Automated follow-up campaigns

Review request campaigns

Reactivation campaigns

Customers are responsible for ensuring compliance with applicable laws, including:

Canadian Anti-Spam Legislation (CASL)

Telephone Consumer Protection Act (TCPA)

Privacy legislation

Email marketing regulations

SMS marketing regulations

Rodie.io does not provide legal advice regarding compliance requirements.

5. Payment Information

Payments may be processed through secure third-party payment processors such as Stripe.

Rodie.io does not store complete credit card information on its servers.

Payment information is subject to the privacy and security policies of the payment processor.

6. Cookies and Tracking Technologies

We may use:

Cookies

Analytics tools

Session tracking

Performance monitoring tools

Advertising and remarketing tools

These technologies help us:

Improve website functionality

Analyze website traffic

Measure marketing effectiveness

Personalize user experiences

You may adjust cookie settings through your browser preferences.

7. Third-Party Services

Rodie Office may integrate with third-party platforms including:

Google

Stripe

Twilio

Meta

Email service providers

Analytics providers

CRM integrations

Other software platforms

These providers may collect and process information according to their own privacy policies.

Rodie.io is not responsible for the privacy practices of third-party services.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect information from:

Unauthorized access

Misuse

Disclosure

Alteration

Destruction

However, no internet-based service can guarantee absolute security.

Users should maintain strong passwords and protect account credentials.

9. Data Retention

We retain information only as long as reasonably necessary to:

Provide services

Meet legal obligations

Resolve disputes

Enforce agreements

Improve services

Customer information may be retained after account termination where required by law or legitimate business needs.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access personal information

Correct inaccurate information

Request deletion of information

Withdraw consent

Request information regarding data processing

Requests may be submitted using the contact information below.

11. Children's Privacy

Rodie Office is intended for business use and is not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children.

12. International Data Transfers

Information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.

By using our services, you consent to such transfers where permitted by applicable law.

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page and become effective upon publication.

Continued use of our services constitutes acceptance of any revised Privacy Policy.

18. Contact Information

If you have questions regarding these Terms, please contact:

Rodie.io

Winnipeg, Manitoba, Canada

Email: [email protected]

Website: www.rodie.io

Phone: (204) 789-8380

Consent

By using the Rodie.io website or Rodie Office platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein.